General Terms of Use of the website

Any person making use of the information, documents, products, software and various services (collectively the “Services”) offered by this site is deemed to have read and accepted all the terms and conditions of these Terms of Use.

“Organisation” means the public authority, government department, agency or other public body which alone or jointly with others is responsible for this site.

Obligations of the user

Access to the site is via the Internet. The user declares that he/she is aware of the risks and accepts them. They must protect themselves against the effects of computer piracy by adopting a suitable and secure computer configuration.

The Ministry of Family Affairs cannot be held responsible for any damage that the user may suffer directly or indirectly in connection with browsing this site and using its services and the websites to which it refers.

The use of the site is free of charge.

Cookies management

This site may use cookies, small text files that make it possible to analyse information relating to the user’s browsing (frequency of visits, duration of visits, pages consulted, etc.). They are stored by this site in a directory on the computer of the user. They contain, in particular, the name of the server that wrote it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the site to recognise the user’s computer each time it visits. Session cookies are deleted from the user’s computer when the session is closed. However, persistent cookies remain on the user’s computer for 1 month after the session has ended. The user can decide for himself whether or not the web server of this site is allowed to store cookies on his computer. The user may, at any time, adjust the options of his browser so that cookies are not accepted and stored. Furthermore, he can, at any time, delete, via the browser, cookies already stored. The use of certain features of the site may be limited or disabled if the user refuses the site’s cookies. The user is therefore recommended to set his browser so that the site’s cookies are accepted.

Changes to the website

The Ministry of Family Affairs reserves the right to change, modify or suspend this website without prior notice for reasons of maintenance, updating or any other reason deemed necessary. In particular, the Ministry of Family Affairs may at any time withdraw, add to, complete or clarify all or part of the information and services contained or offered on the site. The Ministry of Family Affairs cannot be held liable for any direct or indirect damage resulting from such changes.

General limitations of liability

The Ministry of Family Affairs will do its utmost to ensure that this website is as available as possible. However, the Ministry of Family Affairs cannot be held liable for the temporary or total unavailability of the website. The Ministry of Family Affairs will do its utmost to ensure the security of the computer system. The Ministry of Family Affairs will do its utmost to ensure maximum availability of this website. The Ministry of Family Affairs will do its utmost to ensure the security of the IT system. However, it cannot be held liable for attacks on the computer system or for the temporary or total unavailability of the website. The Ministry of Family Affairs will do its utmost to ensure the accuracy of the information contained on the site, published on social networks. However, it cannot be held responsible, in particular, for failure to update information or forms, for errors in the handling of the system or encoding, for inaccuracies, for gaps in the information provided or for any errors or inaccuracies. The Ministry of Family Affairs aims to provide accurate and up-to-date information from a variety of sources, but cannot avoid the risk of material error. None of the information published on this site is intended to be exhaustive or to constitute a commitment on the part of the Ministry of Family Affairs. The explanations and translations are provided for information purposes only. Only the legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) are authentic. The information on this site is of a general nature. The information is not adapted to personal or specific circumstances and cannot therefore be considered as personal, professional or legal advice to the user. If the user needs personal or specific advice, he/she should always consult the competent services within the different administrations.

Limitation of responsibility of the website

The liability of this site is expressly excluded for all direct and indirect consequences:

The lack of compatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or third parties; A security breach originating from the user or a third party and, more generally, any security breach not directly attributable to this site; The consequences of errors and/or fraud committed by the user or a third party; Any unavailability or malfunctioning of electronic communication systems or networks.

Links to related websites

For the convenience of users, this website may contain links to other websites that may be useful or of interest to them. The Ministry of Family Affairs and more specifically the Agency, do not systematically check the content of these sites. Therefore, they cannot be held responsible for the content of these websites, either in terms of their legality or the accuracy of the information contained therein.

Intellectual property

The website, all its elements (including the layout) and the information and services are protected by intellectual property and copyright laws. Unless otherwise stated, the Ministry of Family Affairs does not grant any licence or permission in respect of the intellectual property rights it has in this site, its elements or the Services. Furthermore, no reproduction of the information or Services, in whole or in part, in any form whatsoever and by any means whatsoever, is permitted without the prior written permission of the Agency. Unless otherwise indicated, the user is authorised to consult, download and print the documents and information available under the following conditions:

Documents may only be used for personal, informational purposes and in a strictly private context;
The documents and information may not be modified in any way whatsoever;
The documents and information may not be distributed outside the site.

The rights implicitly or explicitly granted to you above constitute an authorisation of use and in no case a transfer of rights, property or other relating to this site.

Modification of the general conditions of use

These general terms and conditions of use may be modified or supplemented at any time, without prior notice, in accordance with changes made to the site, changes in legislation or for any other reason deemed necessary. It is the user’s responsibility to inform himself/herself of the general conditions of use of the site, of which only the updated version accessible online is deemed to be in force. It is possible that between two uses of the site, the particular general conditions of use may be modified and it is therefore up to the user to read them carefully before each new use.

Applicable law and competent jurisdictions

Any dispute relating to the use of this site and its Services shall be subject to Luxembourg law and shall fall under the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg.

Data protection

General

Personal data communicated by the user are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of data. The Ministry of Family Affairs does not collect personal data apart from IP addresses in the web server logs for security reasons, and the user’s consent is not required before visiting this site. The person responsible for this processing is the Organization responsible for this site. The user may submit complaints regarding the protection of his/her data through the respective communication channels provided and to the party responsible, i.e. the body responsible for this site. In addition, the user may submit a complaint to the data protection officer of the Organisation via the following e-mail address: dpo@tr.etat.lu. The user may also contact the National Commission for Data Protection, whose registered office is at 1 Avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette, for any dispute in this area.

Social networks

Moderation policy

Any user who joins the community of this site on social networks undertakes to disregard any form of discrimination related to race, colour, religion, sex, sexual orientation, age, national origin, disability, marital status or professional status. Abusive, racist, sexist or offensive language has no place on social networks. They will be deleted and reported.

Comments on the social networks Facebook and Twitter will be answered from Monday to Friday during office hours. Outside of these hours, as well as during weekends and on public holidays, the administration of these pages is not continually assured.